Jeff Toister
AUTHOR

Jeff Toister

Business & Careers
Jeff Toister is an author, consultant, and trainer who helps companies develop customer-focused cultures. He is the author of four books, including The Guaranteed Customer Experience, The Service Culture Handbook, Getting Service Right, and Customer Service Tip of the Week. More than 500,000 people on six continents have taken his video-based training courses on LinkedIn Learning. Jeff's videos on LinkedIn Learning include Customer Service Foundations, Working with Upset Customers, and Leading a Customer-Centric Culture. He has been named one of the Top 30 customer service professionals in the world by Global Gurus and one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute. Jeff holds Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development. CONTACT INFORMATION Email: jeff@toistersolutions.com Web: www.toistersolutions.com Blog: www.insidecustomerservice.com Twitter: @toister Phone: 619-955-7946 Mail: 5694 Mission Center Rd #264, San Diego, CA 92108
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  • Service Failure Audiobook By Jeff Toister cover art

    • Service Failure

    • The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
    • By: Jeff Toister
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 39 mins
    • Release date: 11-06-12
    • Language: English
    • 4 out of 5 stars 12 ratings

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