Joseph A. Michelli
Hello, I am Joseph Michelli a business consultant, professional speaker, and author. I consult for and write about transformational leadership and ways to deliver extraordinary employee and customer experiences. My 9 business titles include: 1) Stronger Through Adversity - World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest of Challenges 2) The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging 3) Driven to Delight - Delivering World-Class Customer Experience the Mercedes-Benz Way 4) Leading the Starbucks Way - 5 Principles for Connecting with Your Customers, Your Products, and Your People 5) The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, 6) Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health Systems, 7) The Zappos Experience - 5 Principles to Inspire, Engage, and WOW, and 8) When Fish Fly - Lessons for Creating a Vital and Energized Workplace from The World Famous Pike Place Fish Market (co-authored with the owner of the market Johnny Yokoyama). 9) The MindChamps Way - How to Turn An Idea Into A Global Movement I also authored one parenting book titled Humor, Play and Laughter: Stress-proofing Life with your Kids.Read more Read less
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