Conflict Resolution & Mediation

Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently....

101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on....

Number-one internationally best-selling author Thomas Erikson shows listeners how to identify and avoid the psychopaths around them....

In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company....

Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started....

Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations....

This book explains how to cope with a range of situations with difficult people and to focus on what you can change....

Find out how to successfully resolve your most emotionally charged conflicts....

Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be....

Difficult personalities at work are unavoidable. But the problems that can result from them are not....

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities....

Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations....

Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being....  

This book will inspire you to control the negotiation before you enter the room....

Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight....

Life is a series of negotiations, whether or not you think of yourself as a negotiator....

An accessible guide showing all people how to create and sustain diversity and inclusivity in the workplace - no matter your identity, industry, or level of experience....

Howard Zehr proposes workable principles and practices for making restorative justice possible in this revised and updated edition of his best-selling, seminal book on the movement. Restorative justice emphasizes identifying the justice needs of everyone involved in a crime....

It's about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down....

Leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions....

Cada día, o aprovechamos la oportunidad de ser geniales o perdemos el chance de serlo. Escucha para saber mas....

Dirty Diversity is a practical guide for organizations looking to strengthen their diversity, equity, and inclusion efforts....

This unique book can help you change your approach to negotiation by learning key strategies and techniques from actual cases. The Book of Real-World Negotiations shines a light on real-world negotiation examples and cases, rather than discussing hypothetical scenarios....

 How to Facilitate Groups is a great guide to help you make a move from simply putting people together for training, meetings, group discussions, and workshops to creating a collaborative group in seven easy steps....

Are you one of those people who wish to learn the best secrets and tips to fix and improve your credit score? Today, millions of individuals have a difficult time repairing their credit....

Conquer Sticky Situations is an indispensable guide full of steps, tips, and techniques to help you get past the dread of addressing an issue, say what needs to be said, and find a better path forward....

Filled with exercises, assessments, and real-life examples, this empowering guide helps you recognize what's been making you a victim....

We learn from once-bitter enemies the way to transform personal, professional, and global conflicts, even when war is upon us....

Liminal thinking is a way to create change by understanding, shaping, and reframing beliefs. What beliefs are stopping you right now? You have a choice....

In this helpful resource, managers will learn how to discuss performance, inappropriate conduct, and other common work situations. Employees will able be able to learn from the insights on how to approach difficult situations with their colleagues or their bosses....