Conflict Resolution & Mediation

From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations....

Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently....

The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success....

Number-one internationally best-selling author Thomas Erikson shows listeners how to identify and avoid the psychopaths around them....

Find out how to successfully resolve your most emotionally charged conflicts....

In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company....

Discover skills to resolve touchy, controversial, and complex issues at work and at home - now available in this follow-up to the internationally popular Crucial Conversations....

In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers and provides strategies tailored to dealing constructively with each one....

Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started....

It's about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down....

This definitive box set includes all the landmark speeches of the great orator and American leader Martin Luther King, Jr....

Life is a series of negotiations, whether or not you think of yourself as a negotiator....

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive....

Cada día, o aprovechamos la oportunidad de ser geniales o perdemos el chance de serlo. Escucha para saber mas....

In this helpful resource, managers will learn how to discuss performance, inappropriate conduct, and other common work situations. Employees will able be able to learn from the insights on how to approach difficult situations with their colleagues or their bosses....

Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight....

Leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions....

De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas....

Marty Strong's direct and compelling message is focused on business, but in truth, its leadership tenets are agnostic as to industry, marketplace, private, or public setting....

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work....

El destacado experto internacional en negociación, Pablo M. Linzoain, expone y analiza, mediante la Empática Historia Persuasiva, los siete principios fundamentales para incrementar tu confianza, lograr acuerdos exitosos y enfrentar los conflictos sin tener miedo....

Manage your manager to get what you want from your job and your career. As a professional in the business world, you care about doing your job the right way. Take concrete steps to build a relationship with your manager that helps both sides succeed....

Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently....

Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement. This book is for anyone who helps people work together....

Ninguna empresa está exenta de problemas de poder: choque de personalidades, competencia por los mismos objetivos, guerras entre departamentos….

Every day you're driven nuts by the people around you making common sense errors and irrational decisions. Imagine what life would look like if you didn't have to waste time and energy dealing with stubborn, clueless, argumentative, defensive, or apathetic coworkers! Thank goodness Eric Bailey translates decades of brain science research into every-day language, helping you break through common communication barriers that will improve every relationship in your life. 

Negotiation expert Kwame Christian's motto is: "The best things in life are on the other side of difficult conversations." If we want a more equitable workplace, and a more equitable world, we have to talk to each other about race. But, for so many of us, that's easier said than done.

Sarah Aviram worked remotely as a human resources leader from 12 different countries in 12 months while researching the future of work--from coworking spaces in Mexico City and Medellin to cafes in Kuala Lumpur and Kyoto. Many remote workers she met and interviewed thought that having the freedom and flexibility to work from anywhere would make them feel happier and more motivated at work. But then they found themselves working from the beach in Bali still feeling stuck and unfulfilled.

Of all the working relationships you have with colleagues, the one with your boss is probably the most important. How it functions can make the all difference between looking forward to going to work in the morning, or actively dreading it. Moving part of the relationship online, and having to communicate via emails or video calls, has the potential to make things even more challenging. Whether you already have a good relationship that you want to build on, or a fraught one that you feel can be improved, this audiobook can help.

Managing during a crisis is much easier if your organization has a foundation that supports, rather than diverts, time and resources from your response to the pandemic. Emerging successfully is much more likely if the foundation you have built speeds up your actions rather than slows them down. It all comes down to good common sense. If you go into a crisis in a strong position, you are much more likely to handle it well, be resilient, and emerge strong. If you go into a crisis weak or off balance, you will have a much bigger challenge and may be lucky to merely survive.