Etiquette

Nationally recognized communication expert, keynote speaker and trainer, and best-selling author Debra Fine reveals the techniques and strategies anyone can use to make small talk....

I'm Not Yelling is part strategy for savvy black business women navigating a predominantly white corporate America and part vessel empowering black women to find their voices in toxic work environments and be successful business women....

Sylvia Ann Hewlett, one of the world's most influential business thinkers, cracks the code of Executive Presence (EP) for men and women intent on winning the next plum assignment....

In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company....

The best book from which to learn all about running and taking an effective part in meetings, General Robert's gift of order is as indispensable now as it was a century ago....

This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life....

In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence....

Perfect for a recent college graduate as well as those looking to climb the ladder in their respective jobs or industries, Business Etiquette Made Easy is an essential guide for any working professional....

This new, updated edition of Culture Smart! Turkey reveals a nation in transition. Over the last two decades, living conditions have improved greatly....

Culture Smart! New Zealand offers illuminating insights into the culture and society of a particular country. It will help you to turn your visit into a memorable and enriching experience....

Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine....

Listeners of this book will gain a clear understanding of what makes the Japanese, and their society, tick....

Chile - Culture Smart! provides essential information on attitudes, beliefs, and behavior in Chile, ensuring that you arrive at your destination aware of basic manners....

This is the book that shows you how to defend against tragedy and win so you exit on top. Randy has spent his entire professional career helping business owners exit their business on their time, for the highest price, to the buyer of their choice....

Minding your manners is an acquired skill, but what serves you well elsewhere could trip you up in Japan. Save yourself possible embarrassment with Etiquette Guide to Japan. An inside look at Japanese social graces, it answers all the questions of the thoughtful traveler....

Business runs on emails, yet we rarely give them enough thought. Too often, our messages are misunderstood, misfiled, or ignored. In a world filled with remote collaboration and virtual teams, people who master email writing rise above the noise. You can be one of those people....

You know those subtle tricks your coworkers are all guilty of? The constant nodding, pretend concentration, useless rhetorical questions....

Do you want to learn how the ultra-rich got to where they are today? Interested in the habits, mindsets, and attitudes that led them to becoming so wealthy? Then this book is for you....

This guide sets forth the qualities that every successful leader must have: vision, persistence, integrity, and respect for superiors, subordinates, and peers....

Become tough as nails. Bounce back from hurt. Be Calm. Bend without ever breaking.

We all get knocked down, but everyone has the choice to get back up or not. How will your life your....

The two amazing ideas of passive income, Amazon FBA and drop-shipping, have changed the goalposts for millions of retailers around the world and continue to deliver amazing revenue streams that are making people very rich indeed....

A charming reminder of what it takes to be an exemplary woman - someone who is mindful of the effect she has on others and knows how to breeze through an awkward conversation with poise....

With Manners Will Take You Where Brains and Money Won't, Donald James goes beyond handshakes and thank-you notes to explain how the true definition of manners is the authentic and genuine way we show up in the world....

In today's workplace, good manners matter more than ever....

Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....