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Publisher's Summary

Over Four Million Copies Sold

The New York Times best seller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world.... This book deserves to take its place as one of the key thought leadership contributions of our time.” - from the foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations.” (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul®)

“Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation.” (Joanne K. Bryson, CAE, executive vice president and CEO, Oregon Medical Association)

“Any book is powerful if you can relate to its content, is simple to understand, easy to apply, and is based on research. I have found all of these elements in Crucial Conversations. The narrative has a universal appeal and the strength to transcend cultures.” (Capt. Charanjit Lehal, AGM Training and Development, TataSky, India)

“I was personally and professionally inspired by this book - and I'm not easily impressed.” (Maureen Burke, training manager, Coca-Cola Enterprises, Inc.)

About the book:

Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.

Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:

  • New firsthand accounts of how these skills changed people's lives
  • New case studies showing how business leaders successfully applied these methods to achieve results
  • New links to videos teaching what to do and what to avoid during crucial conversations
  • New research findings offering fresh insights for applying the skills taught in the book

Crucial Conversations is filled with practical advice you can start using today:

  • Prepare for high-stakes conversations
  • Make it safe to talk about almost anything
  • Transform unpleasant emotions into powerful dialogue
  • Be persuasive, not abrasive

Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

©2012 Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler (P)2011 McGraw Hill-Ascent Audio

What listeners say about Crucial Conversations, Second Edition

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Buried Treasure

This book has excellent ideas that are sadly buried under self-a-grandizing sales pitches. I was also dismayed at the lack of discussion regarding active listening. To me that is a key part of all crucial conversations.

2 people found this helpful

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Important Points buried in the text

I’m very pleased that they came out with a new addition and I looked forward to this being more listenable with a new narrator.

I only wish that they had updated the examples in the book to be more timely or applicable to more people. That being said, it was a much easier listen and The last few chapters still contain important morsels of information.

Perhaps in the future they will use more updated language such as “substance use disorder” instead of “substance abuse” (a now outdated and stigmatizing term… because language IS important during Crucial Conversations).

1 person found this helpful

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Solid

I love this book. I have it in hardcopy but I listen to it so I much now!

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Useful if stereotypical

The examples could use a little updating but underlying message is useful over all.

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Crucial read

This book has helped me so much in a variety of ways! I have recommended this to my entire team and have seen a big shift in processing, and asking questions

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Goldmine!

This book is a goldmine of information/strategies for how to handle crucial conversations… even before getting to the end you’ll be able to put it into action!

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Great book! Must read

If you interact with humans, you need to read this book. Keep it as a reference.

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Tools to stay even keeled during a conflict

This book provide some overlapping skill sets that are used for conflict management and the terminology is memory associating friendly. The way the tools are set up it’s a healthy way to approach tough situations and also maintain healthy relationships. I will listen to this book again. This book provides great scenarios and examples to apply the lessons.

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Great Book that is Useful

This book does a great job of breaking down skill sets needed for tough conversations. Before I listened to this book I read some of the other reviews and I would have disagree with statements that it full of self-advertising. There are certainly examples stated, but it isn't filled with advertising. Enjoy this book and what it could do for you.

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Life changing

Whether you are looking for a personal or professional guidance, this book offers tools everyone should have in their conversation toolbox.