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Publisher's Summary

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a crucial conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums.

When stakes are high and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

©2022 VitalSmarts (P)2021 McGraw Hill-Ascent Audio

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What listeners say about Crucial Conversations (Third Edition)

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  • Overall
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    4 out of 5 stars

Great info; needs a cast, PDF and a website update

There is a TON of great information in here, that has made me rethink how I engage in difficult conversations. I chose the audio book because, quite frankly, I was approaching a highly critical conversation and did not have time to read the actual book. I often listen to books like this and didn't anticipate how difficult this one would be.

Gregory and Grenny generally did a great job of presenting the content. They sounded engaged and energetic, which is often lacking when researchers read their own books. They alternated who read each chapter, and I think it would have been more effective if they had split up the content more like a script. There are many examples in the book of conversations and how the tools could be used. It got confusing when the same reader was doing two different voices AND break-through narration. Having them share these examples, would have been more helpful, as would a third voice (even if it was the reader acting a third voice).

Even more importantly, this audiobook needs a PDF. There are a LOT of acronyms and steps to the recommendations, and for people like me who listen during the mundane tasks of life or while driving, it would have been so helpful to have had a glossary style PDF of these terms and concepts to refer back to.

Lastly, they refer regularly to their website as CrucialConversations.com. This is no longer their website. The new one is CrucialLearning.com. But it is hard to tell, because there are books and materials on it not from this group of authors, so it isn't clear if it is their website or a third party's. And some of the things they refer to require some hunting to find, which was frustrating.

If you are a strong auditory learner, give this book a listen. If not, you are gonna need to paper version.

4 people found this helpful

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change your life with this book

Super easy to go through and well structured. Life changing content. Want to not have horrifying conversations with your partner? Go through this book.

2 people found this helpful

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Gave me a direction to row

Growing up in a home where conversations were usually disasters, I as an adult need a lot of help in this area. I wish there were more examples of conversations in relationships instead of workplace conversations. Maybe a separate book specifically for those more intimate family life conversations would be nice. Though I’m grateful for those who have researched this topic and identified specific actions that we can take to improve our conversation skills in all aspects of our lives. It’s a little overwhelming to compile all that you need to remember to do in order to have a successful conversation so I appreciated the author pointing us to two skills to start with. Right now I feel like I’m a little row boat in the middle of the ocean and I have a long way to row to get to land. It’s going to take a lot of work but I have the desire to improve and now I have direction. I know where land is thanks to this book and I think that makes all the difference.

1 person found this helpful

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Informative Book

Made me understand the importance of having high stake conversations and how it impacts situations.

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Loved it!

This book helped me to come into tune with my own feelings. I found it to be beneficial in both my personal and professional life.

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Content is priceless. Book jumps and confuses.

The content in this book is priceless. They need to jump around less and do conversational examples after each step.

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Amazing book Im buying the hard copy

I love and use audiobooks because I learn better by hearing things and part I don’t have a great attention span to fall into a book(let’s be real). But this book right here!!! Omg I feel this needs to be taught in high school. This book will help so many people. Shoot maybe we send a few copy’s to our US elected officials… great book

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Should be a part of every school's curriculum

Skills learned herr should be taught in our schools. Imagine what the world would be like.

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On point and 100% applicable insights

Loved it. Truly one of the best books on communication I've read.

Do not doubt on give it a chance.

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  • 04-28-22

essential for all relationships

I can apply lessons from this book to improve every relationship I have. I have already seen progress in u communication with my wife!