• Customer Relationship Marketing

  • By: ICI
  • Narrated by: William Bahl
  • Length: 1 hr and 2 mins
  • 4.9 out of 5 stars (63 ratings)

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Publisher's Summary

Relationships build business.... How do you relate to your target audience?

If you want to have a long-term customer-based circle, building relationships is essential. You see, people buy from you because they already have the connection and trust with you, not that they need the product alone. This is very important to understand.

That's why, inside this amazing report, you are about to learn the following information:

  • "How to Build a Strong CRM Database for Marketing"
  • "Blending Marketing and Your CRM"
  • "How to Improve Your CRM to Benefit Your Marketing"
  • "How to Take Advantage of CRM Marketing Strategies"
  • "Know the Benefits of Using CRM for Marketing"
  • "5 Tips to Increase Your Social CRM Success"
  • "Benefits of CRM in Your Marketing"
  • "How to Achieve Success with Social CRM"
  • "CRM Experts Share 6 Top Marketing Tips"
  • "How to Automate Your CRM Marketing"
  • "CRM Marketing Needs To Align With Multiple Technologies"
  • "Are You Ready to Use CRM in Your Marketing"
  • "Why Do Marketers Use CRM Systems for Their Metrics?"
  • "Traditional CRM Software vs. Marketing Automation Software"
  • "Social Media Changes CRM"
  • "Take Advantage of CRM Marketing"
  • "How to Automate Your Marketing Campaigns Using CRM"
  • "Let Your Inbound Marketing Plan Define the CRM You Choose"
  • "Incorporate Current Marketing Channels With CRM"
  • "CRM and Email Marketing"
©2017 Isma Claudiu (P)2017 Isma Claudiu

What listeners say about Customer Relationship Marketing

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  • Overall
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The Key to Meaningful & Profitable Connections

It has been great so far, has me thinking of how I can delight my customers. Have began making a basic checklist instead of just taking the basics for granted. Thank you!
Thus was a great insight about how to deal with certain personalities, so I can better adapt to different customers. I will certainly make notes on my regular customers to better understand them, make them feel important, cared for. Investing in fantastic staff is key as staff need to feel appreciated, cared for, to deliver delightful customer service. Thank you so much and I look forward to brainstorming ideas with my team to better serve our valued customers.
Many thanks Isma Claudiu...

23 people found this helpful

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LOVE IT - BUY IT

IT WAS CUSTOMERS EXPERIENCE, ON HOW TO HANDLE CUSTOMER AND SATISFIED THEIR NEED ALSO GOING EXTRA MILE TO SATISFY CUSTOMER.
IT WAS AN EYE OPENER ON HOW TO STEP UP YOUR GAME ON YOUR PRODUCT.AN INSTRUCTOR DID WELL.

22 people found this helpful

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Boom!

Wow!!! Thank you so much for this amazing course. Really 20 ways I could not think so much of these ways as I being a part of customer support would love to try not all at once but one at a time to my customers. Great Course would love to recommend for those who are dealing with customer relationship.

22 people found this helpful

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Take Advantage of CRM Marketing

This course has been so far a perfect match for what my expectations were.I work in customer services and was looking to enhance my knowledge.I can identify with most of the statements in the lectures.The best I've picked is giving care to customers,going a little mile ahead to exceeding customer expectations,which truly cost anything to the company but means so much to the Customer. The book is well written and provides great insight into how to effectively manage customer relationships. This is a much needed resource for the CRM space. A great tip there!!


21 people found this helpful

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Compelling and motivational

This course is a good match for me because i have experience that you have to be creative and i learn that customer service is a forgotten course.I also learn the basics that a customer relationship should have or do.I think this course meet my needs.

21 people found this helpful

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It's made a profound difference

Isma Claudiu is a gifted trainer and this was my third course from him. In this highly competitive world, the single thing that can set you apart (read get both repeat and new business) is customer delight. Getting the basics right is expected of you more often than not. Only when you walk the extra mile and wow the customer do you earn respect and repeat business. A must for all business development executives, sales executives and project managers alike.

21 people found this helpful

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I want to understand more about service stuff

How to communicate with customers and how to manage to treat them good and how to have a good delight
The course was great i learn about lot of stuff. Good for CRM and Email Marketing
Included 5 Tips to increase Social CRM Success
Like how you treat your customers the new ones also the usual ones

20 people found this helpful

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Start here!

Yes, absolutely this one was a great course for those who want to make sales & marketing through customer relationship, even though I am aware of most of the delight ideas learning as a process really made me more knowledgeable, Thanks Isma, hope I will be seeing you in another course of yours, God bless

20 people found this helpful

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More than expected

I've been using this book for my MBA class and it has been a very useful tool to learn about CRM in the most clear way you can think of. This is a must listen if you are interested in learning how to get closer and closer to your customer and develop a competitive advantage over them in the short and long run.

20 people found this helpful

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Held My Interest from Start to Finish

To be able to Build a Strong CRM Database for Marketing one sholud be able to identify the customers based on their commitment to your product i.e the dedicated ones should have preference over the average customers and to feel the pulse of the customer using Asos as an example to retain a long relationship, rather than just been interested in the revenue to be earned within a short period.

19 people found this helpful