• Digital Body Language

  • How to Build Trust and Connection, No Matter the Distance
  • By: Erica Dhawan
  • Narrated by: Erica Dhawan
  • Length: 6 hrs and 38 mins
  • 3.7 out of 5 stars (3 ratings)

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Publisher's Summary

The book we all listen to right now: the definitive guide to communicating and connecting wherever you are. 

Email replies that show up a week later. Video chats full of ‘oops sorry no you go’ and ‘can you hear me?!’ Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?

Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible – or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.

Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2021 Erica Dhawan (P)2021 HarperCollins Publishers Limited

Critic Reviews

"A profound look at how to foster inclusion and better leadership in our digital world. Digital Body Language makes a strong case for the importance of equality in all forums." (Billie Jean King, founder, Billie Jean King Leadership Initiative)

"Non-verbal cues are vital to understanding each other. Now that so much communication happens online - and with the massive shift to distance learning and remote workplaces - we need Erica Dhawan’s book more than ever. In Digital Body Language, Erica shares tips and strategies for communicating effectively on chats, emails, and video calls, so everyone can successfully share and connect in the digital age." (Sheryl Sandberg, COO of Facebook and founder of Lean In and Option B)

"Digital Body Language is an indispensable guide to a business world turned upside down by video calls, group texts, and remote work. With Dhawan’s expert guidance, you’ll learn how to read and send the subtle cues that signal trust, competence, and authenticity. You’ll discover practical tips for using everything from exclamation points to emojis. Most of all, you’ll understand that that effective communication and collaboration begin with valuing others." (Daniel H. Pink, author of When, Drive, and To Sell Is Human)

What listeners say about Digital Body Language

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  • Ms. S. E. Wright
  • 05-18-22

Digital Communication for a Hybrid World

This is a well researched, relevant book for our new working world. One particular aspect I thought was especially relevant was the variation of communication styles within different age groups, and encouraging recognition and understanding that there is a variety of digital communication - they aren't necessarily being rude. Ditto variations in different cultures.
A book I am recommending to many people.

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  • Duncan Fitzhowle
  • 05-08-22

Boring and a waste of time

I gave up on this. The author asserts so much with no evidence. If she’s to be believed I’m amazed that there is any communication in the digital word since there seems to be so much room for misunderstanding in her account.

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  • Anonymous User
  • 06-20-21

Extremely useful in a post pandemic world

I recommend this book for people in management and executive positions.

It gives you a real understanding of how to interact digitally in a post pandemic world.
I’d also recommend this book if you think your organisation could do with a culture rehabilitation.

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  • Mark White
  • 09-08-22

Dry and Lecturey

I found Erica's narration/performance challenging to stay tuned in to - even my teenage daughter pulled a face and asked "who are you listening to? she's annoyingly nasal and busy - it sounds like she's having a go at you"

The key points are heavily diluted with protracted stories, and I found it taking constant energy to remain focused and draw value.

Honestly, this audio book could have been 3 times shorter and still be rich in examples and details.

Improving my digital presence is a key career interest for me, and I can't recommend this book.

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  • Nathan J Jones
  • 06-15-22

ironically took a while to get to the point

a good book worthy of reading, yet I found myself regularly wanting to skip ahead as the author gave numerous examples and long winded explanations.

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  • KF2
  • 09-15-21

Sensible logical

This book kept Me Listening and gave me insights to behaviours we should exhibit (or should not) in the digital communication channels. Definitely worth a listen if you are in the world of connecting and communicating with your team through technology.
Good job!

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  • Anonymous User
  • 07-23-21

How do I return this book

Usually a full stop just means we learnt grammar at school - nothing more nothing less.

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  • Michelle Nunes-Vaz
  • 07-15-21

Digital good manners

I agreed w so many observations that were discussed in this story. There is real truth in the idea about being aware of unseen messages in the way we communicate w others. Read this book and learn how to be effective rather than cause unnecessary offence in digital communication and using digital devices.