• Driven to Delight

  • Delivering World-Class Customer Experience the Mercedes-Benz Way
  • By: Joseph A. Michelli
  • Narrated by: Joseph A. Michelli
  • Length: 7 hrs and 31 mins
  • 4.2 out of 5 stars (95 ratings)

1 title per month from Audible’s entire catalog of best sellers, and new releases.
Access a growing selection of included Audible Originals, audiobooks and podcasts.
You will get an email reminder before your trial ends.
Your Premium Plus plan is $14.95 a month after 30 day trial. Cancel anytime.
Buy for $19.99

Buy for $19.99

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives listeners an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

©2015 Joseph A. Michelli (P)2015 Brilliance Audio, Inc.

What listeners say about Driven to Delight

Average Customer Ratings
Overall
  • 4 out of 5 stars
  • 5 Stars
    49
  • 4 Stars
    22
  • 3 Stars
    20
  • 2 Stars
    3
  • 1 Stars
    1
Performance
  • 4.5 out of 5 stars
  • 5 Stars
    52
  • 4 Stars
    18
  • 3 Stars
    12
  • 2 Stars
    2
  • 1 Stars
    0
Story
  • 4 out of 5 stars
  • 5 Stars
    46
  • 4 Stars
    18
  • 3 Stars
    13
  • 2 Stars
    4
  • 1 Stars
    2

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

all leaders must read this book

love the clarity and to-dos that leaders can immediately implement to dominate their industries. thanks Joseph and MBUSA.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

It's a good book.

Very good for a writer and narrator. This book is almost purely about customer service, but it did have good information in it.