Imogen Tolliman never knew her mother. And when an accident robs Immi of her father too, she goes to live with her grandfather Tollie in his picturesque lock-keeper’s cottage by the Aysbury marina. Tollie is the star of the Santa Ahoy Special each Christmas - a festive boat ride along the canal that enthralls both children and adults alike. And as Immi grows up, she starts to appreciate the magical community she is lucky enough to live in. 

It’s the most wonderful time of the year...but not for Maelyn Jones. She’s living with her parents, hates her going-nowhere job, and has just made a romantic error of epic proportions. But perhaps worst of all, this is the last Christmas Mae will be at her favorite place in the world - the snowy Utah cabin where she and her family have spent every holiday since she was born, along with two other beloved families.

Perpetually cheerful and eager to please, Gracie Cooper strives to make the best out of every situation. So when her father dies just months after a lung cancer diagnosis, she sets aside her dreams of pursuing her passion for art to take over his Midtown Manhattan champagne shop. She soon finds out that the store’s profit margins are being squeezed perilously tight, and complicating matters further, a giant corporation headed by the impossibly handsome, but irritatingly arrogant Sebastian Andrews is proposing a buyout.

Event planner Kate Sweet is famous for creating the perfect happily-ever-after moment for her clients’ dream weddings. So how is it that her best friend has roped her into planning a best-selling horror writer’s book-launch extravaganza? But the second Kate meets - or rather, accidentally maims - the drop-dead-hot Drake Matthews, her well-ordered life quickly transforms into an absolute nightmare. 

As a professional bridesmaid, Sophie is hired by London brides to be their right-hand woman, posing as a friend but working behind the scenes to help plan the perfect wedding and ensure their big day goes off without a hitch. When she’s hired by Lady Victoria Swann - a former model and “It Girl" of 1970’s London; now the Marchioness of Meade - for the society wedding of the year, it should be a chance for Sophie to prove just how talented she is.

Frankie doesn't believe in true love. As relationships expert at popular magazine Stylife, she has learnt that dating disasters are far more common than happy-ever-afters. So when she is tasked to find out if meet cutes can work in real life, she is up for the challenge—but whether it's being a damsel in distress with a flat tyre or spilling coffee over a stranger, she isn't convinced this can really lead to love. But little does Frankie know that the ultimate meet-cute opportunity is just around the corner. 

Ruby Campbell isn't daunted at the prospect of working as a nanny for the notorious Barclay Rothchester. She’s warned he’s a strict control freak, but she’s sure she can soften him up. Barclay Rothchester lost his wife three years ago. Of course he’s never going to find someone to replace her role, the one she did so perfectly. He’s sure its not going to be hippy-dippy Ruby with her sass and rebellious ways. Ruby is determined to give his daughters the Christmas they deserve. Now if only she can tolerate their father long enough to make that happen.

Between taking night classes for her MBA and her demanding day job at a cruise line, marketing manager Henley Evans barely has time for herself, let alone family, friends, or dating. But when she’s short-listed for the promotion of her dreams, all her sacrifices finally seem worth it. The only problem? Graeme Crawford-Collins, the remote social media manager and the bane of her existence, is also up for the position. Although they’ve never met in person, their epic email battles are the stuff of office legend.

On a snowy evening in March, 30-something Noelle Butterby is on her way back from an event at her old college when disaster strikes. With a blizzard closing off roads, she finds herself stranded, alone in her car, without food, drink, or a working charger for her phone. All seems lost until Sam Attwood, a handsome American stranger also trapped in a nearby car, knocks on her window and offers assistance. What follows is eight perfect hours together, until morning arrives and the roads finally clear.

Flora loves Christmas more than anything else in the world, so she's gutted when her Scrooge-alike boss fires her from Deck the Halls Christmas emporium. But now she finally has a chance to follow her dreams, and what better place to start than the home of Christmas? Before she can say sleigh bells, Flora's on her way to Lapland. She cant wait to spend her days drinking hot chocolate and taking reindeer-drawn carriage rides, but something Flora didn't expect was meeting Connor, a Norse god of a man who makes her heart flutter and snowflakes swirl in her stomach. 

At 33 years old, Evangeline Starling's life in Chicago is missing that special something. And when she's passed over for promotion at work, Evie realizes she needs to make a change. Some time away to regain perspective might be just the thing. In a burst of impulsivity, she plans a holiday in a quaint English village. The holiday package comes with a temporary position at Much Ado About Books, the bookstore located beneath her rental apartment. There's no better dream vacation for the bookish Evie, a life-long Shakespeare lover.

For Cassie Beaumont, it's meeting her perfect match. Cassie, at 33, wants a husband and kids, and so far, nothing's worked. Not blind dates, not the Internet and certainly not leaving love to chance. What's left? A professional matchmaker. He's Simon Dodson, and he's very choosy about the clients he takes on. Cassie finds Simon a difficult, acerbic know-it-all, and she's astonished when he accepts her as a client.

When chef Charlie Goodwin gets hit on the head on the L.A. set of her reality baking show, she loses a lot more than consciousness; she also loses her ability to taste and smell—both critical to her success as show judge. Meanwhile, Charlie's identical twin, Cass, is frantically trying to hold her own life together back in their mountain hometown while running the family's bustling bakery and dealing with her ex, who won't get the memo that they're over. With days until Christmas, a desperate Charlie asks Cass to do something they haven't done since they were kids: switch places.

When Olivia Tennyson - or Ollie to her friends - was 16, she wrote a Dream List of all the things she wanted for her life, including a happy marriage and a family. But at 29, Ollie is single, living at home with her over-protective and manipulative mother and is feeling like her dreams are getting further out of reach. It’s time for a change. It’s time to take matters into her own hands.

For the first time in 10 years, Freya is back in the little village of Middlemass for Christmas. The streets might be twinkling with fairy lights, but after the recent loss of her mother, she's never felt less festive. Forced to sleep under the same roof as her handsome neighbour Finn, Freya realises she's going to need a distraction—fast! So she sets herself a challenge: to cook the '12 Days of Christmas'. Her delicious food soon brings the villagers together, and as each day passes, old friendships are renewed, memories stirred and there's even the flickering of romance.