• In-N-Out Burger

  • A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules
  • By: Stacy Perman
  • Narrated by: Loren Lester
  • Length: 10 hrs and 13 mins
  • 4.3 out of 5 stars (309 ratings)

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Publisher's Summary

It's the untold story of the renegade burger chain that evokes a passionate following unlike any other. In fast-food corporate America, In-N-Out Burger stands apart. Begun in a tiny shack in the shadow of World War II, this family-owned chain has steadfastly refused to franchise or be sold. It is a testament to old-fashioned values and reminiscent of a simpler time when people, loyalty, and a freshly made, juicy hamburger meant something. Over time, In-N-Out Burger has become nothing less than a cultural institution that can lay claim to an insanely loyal following.

Perman uses her investigative skills to uncover the story of a real American success story. It is not only a tale of a unique and profitable business that exceeds all expectations, but of a family's struggle to maintain a sustainable pop empire against the industry it helped pioneer, internal tensions, and a bitter lawsuit that threatened to bring the company to the brink. This is a lesson in a counterintuitive approach to doing business that places quality, customers, and employees over the riches promised by rapid expansion.

In-N-Out Burger is a keenly observed narrative that explores the evolution of a California fad that transformed into an enduring cult of popularity; it is also the story of the conflicted, secretive, and ultimately tragic Snyder family who cooked a billion burgers and hooked a zillion fans. As the story of In-N-Out Burger unfolds so too does the cultural history of America as influenced and shaped by car culture and fast food.

©2009 Stacy Perman (P)2009 HarperCollins Publishers

What listeners say about In-N-Out Burger

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  • Overall
    2 out of 5 stars

Flowery Promo Piece

This book was a good story, but lacked value as a business book. It read as a long promo piece, clearly biased, using a LOT of flowery language to describe the founding family as "saintly" (yes, this word was actually used). It was a good story, but could have easily been summed up in a short magazine article. Not worth a busy person's time.

9 people found this helpful

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    5 out of 5 stars
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    5 out of 5 stars
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    5 out of 5 stars

Great story

What did you love best about In-N-Out Burger?

This is a lovely story about what makes a great burger restaurant. I loved the sense of family and the way they stuck together though 3 generations of burgers.

Which scene was your favorite?

I loved the way the family kept returning to their roots in Baldwin Park

Any additional comments?

I recommend this read for anyone who has had enough of McDonald's and wants to bring the goodness back to their burgers.

3 people found this helpful

  • Overall
    5 out of 5 stars

A Must Read

This is a fabulous book!. It is not a handbook on business plans used by In-N-Out or what it takes to run a successful business according to In-N-Out principals, but a biography about the chain itself. Although primarily focused on In-N-Out it covers the past 80 years of the fast food industry. It is earmarked by pop-culture events along the way, from the post-war era of the late 40's early 50's to the fast pace of the late 90's internet boom. It's a nostalgic look on what America was and could be. The book is filled with hope and tragedy and keeps the reader interested with every turn of the page. For those of you who love this chain, I highly recommend reading it. Or you can listen to it like I did through Audible! ;)

3 people found this helpful

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    2 out of 5 stars
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  • w.
  • 10-31-18

a plain burger without pickles or onions

really tells you nothing about in and out, just family drama and cheerleading the brand

2 people found this helpful

  • Overall
    4 out of 5 stars

A tasteful history of In & Out Burger

Not knowing much about the company, other than being a fan of the food. I found this to be interesting history of a fast food company that has stayed with their core values while continuing to grow. The family history was interesting and sad. Found the story to be a little repetative at times or almost an In & Out commercial. I enjoyed the book and would recommend it.

2 people found this helpful

  • Overall
    5 out of 5 stars

Two Words... well Three Words

Fried Mustard Buns!!!!

I love it. A fast read. In-N'-Out.

1 person found this helpful

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    3 out of 5 stars
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    2 out of 5 stars

Redundant: Could have been 3 hours shorter

The author repeated that the burger chain is a cult following and about its burger fans in just about every other chapter, probably 3 hours in total throughout the book saying the same thing. Also the reader of the book used a soft low voice when he was quoting women which seemed odd and forced.

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    4 out of 5 stars
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    4 out of 5 stars

Hagiographic narration of an iconic burger

This was an interesting book relating interesting story.

Yet, I couldn’t help feeling that it was all told by the owners of the business or by someone with a vested interest in it – I very often felt like I was reading the story of the Saints as narrated by a devout Christian.

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    2 out of 5 stars
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    2 out of 5 stars

not a business book

this is a story of succession within a family...with some tragic twists and turns. from a business perspective, there are no real lessons here. mediocre book at best

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    5 out of 5 stars

Great business story

outliers are always interesting, they remind the rest of us of the possibility of doing things differently.. and in-n-out is just another example of that.

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Profile Image for mrs judi waldman
  • mrs judi waldman
  • 12-07-17

Amazing!

I used to think all fast food chains were the same process, but this book proved me wrong. I recommend this book for ages 12 and above.