• In-N-Out Burger

  • A Behind-the-Counter Look at the Fast-Food Chain That Breaks All the Rules
  • By: Stacy Perman
  • Narrated by: Loren Lester
  • Length: 10 hrs and 13 mins
  • 4.3 out of 5 stars (325 ratings)

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Publisher's Summary

It's the untold story of the renegade burger chain that evokes a passionate following unlike any other. In fast-food corporate America, In-N-Out Burger stands apart. Begun in a tiny shack in the shadow of World War II, this family-owned chain has steadfastly refused to franchise or be sold. It is a testament to old-fashioned values and reminiscent of a simpler time when people, loyalty, and a freshly made, juicy hamburger meant something. Over time, In-N-Out Burger has become nothing less than a cultural institution that can lay claim to an insanely loyal following.

Perman uses her investigative skills to uncover the story of a real American success story. It is not only a tale of a unique and profitable business that exceeds all expectations, but of a family's struggle to maintain a sustainable pop empire against the industry it helped pioneer, internal tensions, and a bitter lawsuit that threatened to bring the company to the brink. This is a lesson in a counterintuitive approach to doing business that places quality, customers, and employees over the riches promised by rapid expansion.

In-N-Out Burger is a keenly observed narrative that explores the evolution of a California fad that transformed into an enduring cult of popularity; it is also the story of the conflicted, secretive, and ultimately tragic Snyder family who cooked a billion burgers and hooked a zillion fans. As the story of In-N-Out Burger unfolds so too does the cultural history of America as influenced and shaped by car culture and fast food.

©2009 Stacy Perman (P)2009 HarperCollins Publishers

What listeners say about In-N-Out Burger

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  • Overall
    2 out of 5 stars

Flowery Promo Piece

This book was a good story, but lacked value as a business book. It read as a long promo piece, clearly biased, using a LOT of flowery language to describe the founding family as "saintly" (yes, this word was actually used). It was a good story, but could have easily been summed up in a short magazine article. Not worth a busy person's time.

9 people found this helpful

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    5 out of 5 stars
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    5 out of 5 stars
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    5 out of 5 stars

Great story

What did you love best about In-N-Out Burger?

This is a lovely story about what makes a great burger restaurant. I loved the sense of family and the way they stuck together though 3 generations of burgers.

Which scene was your favorite?

I loved the way the family kept returning to their roots in Baldwin Park

Any additional comments?

I recommend this read for anyone who has had enough of McDonald's and wants to bring the goodness back to their burgers.

3 people found this helpful

  • Overall
    5 out of 5 stars

A Must Read

This is a fabulous book!. It is not a handbook on business plans used by In-N-Out or what it takes to run a successful business according to In-N-Out principals, but a biography about the chain itself. Although primarily focused on In-N-Out it covers the past 80 years of the fast food industry. It is earmarked by pop-culture events along the way, from the post-war era of the late 40's early 50's to the fast pace of the late 90's internet boom. It's a nostalgic look on what America was and could be. The book is filled with hope and tragedy and keeps the reader interested with every turn of the page. For those of you who love this chain, I highly recommend reading it. Or you can listen to it like I did through Audible! ;)

3 people found this helpful

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    2 out of 5 stars
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  • w.
  • 10-31-18

a plain burger without pickles or onions

really tells you nothing about in and out, just family drama and cheerleading the brand

2 people found this helpful

  • Overall
    4 out of 5 stars

A tasteful history of In & Out Burger

Not knowing much about the company, other than being a fan of the food. I found this to be interesting history of a fast food company that has stayed with their core values while continuing to grow. The family history was interesting and sad. Found the story to be a little repetative at times or almost an In & Out commercial. I enjoyed the book and would recommend it.

2 people found this helpful

  • Overall
    1 out of 5 stars

Horrible....Boring....So repetitive.

I didn't listen to the other negative reviews about what a blatant and overstuffed puff piece this book was. I wish i had. this book should have been reduced to an article. the author practically repeats the same points hundreds if not thousands of times. not worth your time.

1 person found this helpful

  • Overall
    5 out of 5 stars

Two Words... well Three Words

Fried Mustard Buns!!!!

I love it. A fast read. In-N'-Out.

1 person found this helpful

  • Overall
    5 out of 5 stars
  • RH
  • 11-04-09

EXCELLENT!

Growing up in the area of the 1st (and at that time, ONLY!) In-N-Out, I found this to be a great book of history: history of the area, of fast food and of In-N-Out itself. The only part I didn't like was the end--it came too soon! I don't know if I would have enjoyed it as much if I hadn't grown up in the area, or if I wasn't a fan of In-N-Out, but I think so, as it is a great source of history on fast food, and Americana in general. Very, very good.

1 person found this helpful

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    4 out of 5 stars
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    4 out of 5 stars

A few great key points on how to run a business

If you're looking to run a business based on quality this book covers many topics to consider. This book also covers how to use word of mouth as your main marketing tool. Some history on the business and helpful insights to family issues that happen during generational business to prepapre for when doing your living wills.

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This Book has got "Animal Style"!!!

I am from the Midwest so when I first tried In-N-Out when I moved to San Diego I was immediately hooked!!! I love their food but probably more than that I love how they treat their associates, excellent pay and great benefits, which is really unheard of in the fast food world. I did enjoy reading about the family and the trials and tribulations they went through to keep their business going. It's just a really delicious American Tale👍🏻 🍔

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  • mrs judi waldman
  • 12-07-17

Amazing!

I used to think all fast food chains were the same process, but this book proved me wrong. I recommend this book for ages 12 and above.