When chef Charlie Goodwin gets hit on the head on the LA set of her reality baking show, she loses a lot more than consciousness; she also loses her ability to taste and smell — both critical to her success as show judge. Meanwhile, Charlie's identical twin, Cass, is frantically trying to hold her own life together back in their quaint mountain hometown while running the family's bustling bakery and dealing with her ex, who won't get the memo that they're over. 

Laurie is sure love at first sight doesn't exist anywhere but the movies. But then, through a misted-up bus window one snowy December day, she sees a man who she knows instantly is the one. Their eyes meet, there's a moment of pure magic...and then her bus drives away. Certain they're fated to find each other again, Laurie spends a year scanning every bus stop and cafe in London for him. But she doesn't find him, not when it matters anyway. Instead they "reunite" at a Christmas party, when her best friend, Sarah, giddily introduces her new boyfriend: the man from the bus.

When it comes to relationships, 34-year-old Kate Turner is ready to say "Bah, humbug". The sleepy town of Blexford, England, isn't exactly brimming with prospects, and anyway, Kate's found fulfillment in her career as a designer and in her delicious side job baking for her old friend Matt's neighborhood café. But then her best friend signs her up for a dating agency that promises to help singles find love before the holidays. Twenty-three days until Christmas. Twelve dates with 12 different men. The odds must finally be in her favor...right?

Carey Duncan has worked for home remodeling and design gurus Melissa and Rusty Tripp for nearly a decade. A country girl at heart, Carey started in their first store at 16, and - more than anyone would suspect - has helped them build an empire. With a new show and a book about to launch, the Tripps are on the verge of superstardom. There’s only one problem: America’s favorite couple can’t stand each other. 

Single mom Jess Davis is a data and statistics wizard, but no amount of number crunching can convince her to step back into the dating world. After all, her father was never around, her hard-partying mother disappeared when she was six, and her ex decided he wasn’t “father material” before her daughter was even born. Jess holds her loved ones close but working constantly to stay afloat is hard...and lonely.

Olive is always unlucky: in her career, in love, in...well, everything. Her identical twin sister, Amy, on the other hand, is probably the luckiest person in the world. Her meet-cute with her fiancé is something out of a romantic comedy (gag), and she’s managed to finance her entire wedding by winning a series of internet contests (double gag). Worst of all, she’s forcing Olive to spend the day with her sworn enemy, Ethan, who just happens to be the best man.

Macy Sorensen is settling into an ambitious if emotionally tepid routine: work hard as a new pediatrics resident, plan her wedding to an older, financially secure man, keep her head down and heart tucked away. But when she runs into Elliot Petropoulos - the first and only love of her life - the careful bubble she’s constructed begins to dissolve.  

As a third-year PhD candidate, Olive Smith doesn't believe in lasting romantic relationships - but her best friend does, and that's what got her into this situation. Convincing Anh that Olive is dating and well on her way to a happily ever after was always going to take more than hand-wavy Jedi mind tricks: Scientists require proof. So, like any self-respecting biologist, Olive panics and kisses the first man she sees.

Between taking night classes for her MBA and her demanding day job at a cruise line, marketing manager Henley Evans barely has time for herself, let alone family, friends, or dating. But when she’s short-listed for the promotion of her dreams, all her sacrifices finally seem worth it. The only problem? Graeme Crawford-Collins, the remote social media manager and the bane of her existence, is also up for the position. Although they’ve never met in person, their epic email battles are the stuff of office legend.

When newly divorced Ivy Perkins buys an old farmhouse sight unseen, she is definitely looking for a change in her life. The Four Roses, as the farmhouse is called, is a labor of love - but Ivy didn't bargain on just how much labor. The previous family left so much furniture and so much junk that it's a full-time job sorting through all of it. At the top of a closet, Ivy finds an old Santa suit - beautifully made and decades old. In the pocket of a suit she finds a note written in a childish hand.

Lucy Hutton has always been certain that the nice girl can get the corner office. She's charming and accommodating and prides herself on being loved by everyone at Bexley & Gamin. Everyone except for coldly efficient, impeccably attired, physically intimidating Joshua Templeman. And the feeling is mutual.

Every December, Josie posts a letter from her home in London to the parents she lost on Christmas night many years ago. Each year, she writes the same three words: Missing you, always. But this year, her annual trip to the postbox is knocked off course by a bicycle collision with a handsome stranger - a stranger who will change the course of Josie's life.

Minnie Cooper knows two things with certainty: that her New Year's birthday is unlucky, and that it's all because of Quinn Hamilton, a man she's never met. Their mothers gave birth to them at the same hospital just after midnight on New Year's Day, but Quinn was given the cash prize for being the first baby born in London in 1990 - and the name Minnie was meant to have, as well. With luck like that, it's no wonder each of her birthdays has been more of a disaster than the one before. 

With a world-famous speaker at their university, Millie Morris and her four woefully single male colleagues make a pact that they’ll all find dates. Unfortunately, Millie has more success helping them make matches online than she does navigating the onslaught of lewd pics in her own feed. But when she creates a fictional name for a new account, Millie finds herself vying for the online attention of a man she sees every day in the flesh. 

Becky still adores the traditions of Christmas: Her parents host, carols play on repeat, her mother pretends she made the Christmas pudding, and the neighbors come ’round for sherry in their terrible holiday sweaters. Things are looking cheerier than ever, until Becky’s parents announce they’re moving to ultra-trendy Shoreditch - unable to resist the draw of craft beer and smashed avocados - and ask Becky if she’ll host this year. What could possibly go wrong?