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Publisher's Summary

Hard work is irrelevant. Be radically honest. Adequate performance gets a generous severance. And never, ever try to please your boss. These are some of the ground rules if you work at Netflix. They are part of a unique cultural experiment that explains how the company has transformed itself at lightning speed from a DVD mail-order service into a streaming superpower - with 125 million fervent subscribers and a market capitalisation bigger than Disney.

Finally Reed Hastings, Netflix chairman and CEO, is sharing the secrets that have revolutionised the entertainment and tech industries. With INSEAD business school Professor Erin Meyer, he will explore his leadership philosophy - which begins by rejecting the accepted beliefs under which most companies operate - and how it plays out in practice at Netflix.

From unlimited holidays to abolishing financial approvals, Netflix offers a fundamentally different way to run any organisation, one far more in tune with a fast-paced world. For anyone interested in creativity, productivity and innovation, the Netflix culture is something close to a holy grail. This book will make it and its creator fully accessible for the first time.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio. 

©2020 Erin Meyer, Reed Hastings (P)2020 Penguin Audio

What listeners say about No Rules Rules

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A Breath of Fresh Air

A different and fresh perspective on how to get the best collaboration in businesses that require creativity.


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Great insight into a high performing organization

Are you working in a creative sector where innovation is more important than error prevention? Netflix's operating model shows how an organization can flourish building a high density workforce and distributed decision making at scale using context over rules. This book challenge many traditional ways of running a company from fluff to substance. Not easy to implement but something we believe can be truly game changing but very far from easy.

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One of the best business/management books out there

Innovative approach not only to one of the key challenges of today’s business world - culture, but also to management in general. This book provides a perfect mix of storytelling, research and frameworks - something rare in business books.

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Good read

This book explains how Netflix reinvented the entire entertainment industry, explains the amazing thing they practiced at Netflix.

Good book for learning different leadership practices!

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Boring and repetitive

The book dragged on for hours, for what could be summarized in a 15 min youtube video, or shorter. The writing wasn't even entertaining, to endure the length.

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  • M. Hubbard
  • 03-25-21

Awful

After reading THAT WILL NEVER WORK which is by the first CEO of Netflix and who it all started I had really high hopes for this book and it was a massive let down.
Lets start with holidays or vacation to our American friends. Oh how we laughed when it is said that Netflix dont have a policy and employees can take what they want. Then we are told that 54% of Americans dont take their full vacation entitlement. But then we can only deduce that Netflix staff take even less as they are subtly pressured to take very little at all as Netflix only have the very best staff and the rest are asked to leave with ' generous severance packages'.
But are they? There is a whole section on a Netflix representative in India that does really poorly and has feedback to him that whilst in India he is really not sociable by continually looking at his watch watch when out for dinner with major clients. He takes the feedback well but if Netflix only have the very best staff how is this person allowed to keep his job in what is a major client interface role.
The whole we only have the best people thing reminded me of Jack Walsh and the General Electric debacle of each year firing the bottom 10% of people. Its not liberating and its not fair as the CEO is not in the firing block each year.
Besides as an investor Ive long felt that Netlix is the worlds largest Ponzi scheme. More and more revenue has been achieved especailly with the lockdown, but the actual profit is really really low ( and dont start about the lack of corp tax in the UK). Netflix will say that this because they need to build up a really large own studio work to protect them from the studios, but even Amazon was able to show profit from AWS and later from retail sales. Netflix is not showing this direction and 90% of the content is tosh even if they are getting some awards.
I feel that Erin Meyer sold her soul to the devil in this book as only a cursory glance to employee feedback from Netflix shows it is below average for a large tech company and its industry as a whole and Im not just speaking about only looking at Glass Door.
So in summary. Im not impressed and I didnt learn anything from this book. That will never work was brilliant in the initial story telling and I understand more now why the first CEO left. If you like the work practices of Sports Direct, Amazon you will like this. And I do mean work practices, which this book preaches. If you want a great book on the start and success of Amazon read the everything store.

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  • Amazon Customer
  • 04-18-21

Too many self-pleasing comments

Too often ‘the audience all read my book’ and ‘person x complemented me on my book’, this info doesn’t add to the content of this book.

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  • Hani Tarabichi
  • 05-24-21

Excellent Read/Listen

though provoking concepts. Love it. It gave many insights and different ways at looking at organizing and organizations.

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  • Anonymous User
  • 01-20-22

Couldn’t stop listening

Great style with 2 voices; such an easy and engaging read; leaves you curious for what’s next. Definitely recommend to anyone who is interested in business, growth, innovation, leadership and culture.

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  • Anonymous User
  • 01-18-22

Must read for any leader or manager

Loved it. Absolutely loved it. Along with all the controversy and discussion Netflix culture has aroused, this one is a keeper. Very concrete actions to improve your own leadership skills and your business. wow.

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  • Anonymous User
  • 11-27-21

Great book and easy to listen to

The book has some valuable insights into creating an innovative/ creative culture. It’s also quite easy to follow. I have been listening to it everyday while commuting.

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  • Brad
  • 10-26-21

Very dull and repetitive

Was hard to listen to and skipped the last chapters. While I dislike it when people say that it could have been covered in 3 pages, this book really is one of them. Great concepts, but sooo drawn out and long in the tooth.

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  • Kindle Customer
  • 08-22-21

Definitely one of the greatest books!

If you work in creative industries, if you want to hear proven model that works for today's world. This is a must!

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  • Kindle Customer
  • 06-25-21

Guidelines for life

I enjoyed the multitude of examples used to support the decision making. Thank you.

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  • R.G.
  • 05-16-21

written and delivered exceptionally well

written and delivered exceptionally well. I really enjoyed this book and everything it had to offer.

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  • Anonymous User
  • 06-01-21

I felt inspired

I really enjoyed this book. It has helped me review my management style and made me rethink a few of my view points. NZ employment law limits what can be implemented around performance management but the points made are worth discussing within a management team.

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  • Anonymous User
  • 01-20-22

Loved it

So many great insights to change your way of thinking and easy to adopt the learnings

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  • Anonymous User
  • 11-21-21

Phenomenal aha moment

I went in with high expectations, after being recommended this book by multiple colleagues; it did not disappoint. No Rules Rules Is marvellous book full of whit, insight and aha moments. Absolutely essential for anyone with a hand in driving a business and interested in organisational change.

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  • justina
  • 11-04-21

An aspirational organisational model that benefits all readers to learn from

A must read tale for organisations of all sizes. The Netflix way is fundamentally built on the premise of letting smart people do what’s right by their organisation and supporting them to speak and act accordingly… in sometimes astounding ways!

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  • Jim
  • 08-12-21

Amazing business guide

An exceptional guide to running a better business. I bought multiple copies of this book and gave them to all my key managers, and it's made a real difference to what we do. Every business owner should read this

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  • Anonymous User
  • 05-07-21

Interesting insight into Innovative Org

The practical approach which removes red tape allowing tens to flourish is great to read .

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  • Ben
  • 11-16-20

Good audiobook and surprisingly balanced

I am always sceptical of books about founders but it was good to hear the way they gave examples of when things didn't work and how they addressed it (rather than just hero worshipping).

If you are in a firm with a deeply embedded culture then this is not going to give you any quick fixes but an insightful read (or listen) that shows there are better ways for an organisation to function.

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  • David Clark
  • 09-25-20

Interesting read

I found this book insightful and interesting. It illustrates a new approach to management.