• Perfect Phrases for Dealing with Difficult People

  • Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
  • By: Susan Benjamin
  • Narrated by: Caroline Miller
  • Length: 4 hrs and 38 mins

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Publisher's Summary

Perfect phrases for the right situation, every time.

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

©2019 McGraw-Hill Education (P)2007 McGraw Hill-Ascent Audio

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