• Powerful Phrases for Dealing with Difficult People

  • Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
  • By: Renee Evenson
  • Narrated by: Jill Blackwood
  • Length: 6 hrs and 53 mins
  • Unabridged Audiobook
  • Categories: Business & Careers, Career Success
  • 3.6 out of 5 stars (46 ratings)

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Publisher's Summary

The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success.

Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves.

Communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.

In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as:

  • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
  • Nonverbal communication skills to back up your words
  • Sample dialogues that demonstrate how phrasing improves interactions
  • A five-step process for moving from conflict to resolution
  • “Why This Works” sections that provide detailed explanations

Button-pushing situations are going to come up today at work—and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts.

When you do, you, your colleagues, and your company will be all the better for it!

©2014 Renee Evenson (P)2021 AMACOM

What listeners say about Powerful Phrases for Dealing with Difficult People

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    3 out of 5 stars
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Good lessons, but lacking

I think this book provides some good lessons on conflict management and dealing with people at work. The most important of these lessons being that if you have a problem with someone, either learn to ignore it, or if it really bothers you, say some thing about it.

Overall though I have some issues with the book. I think the book’s main issue is that the lessons given implicitly assume the person you are having a conflict with is reasonable in nature. To this end the book felt very naive, and there were certain scenarios given that were so far from what reality would be, it made me wonder, “does this author really have experience in this particular scenario?” Other scenarios were much better.

In many cases I thought the authors inclination to offer “solutions” as presumptive and self-righteous, and don’t agree at all that the approach given is a good one for all cases.

My experience has taught me that some people are not reasonable, and have an ego or identity so fragile that they wouldn’t dream of “compromising” (I.e. “losing”). It would be helpful to give insight into situations that are not “winnable” as in many circumstances, this is the case with toxic people.

I also think there is a male/female dynamic that wasn’t addressed at all. Men and women deal with conflict differently and in certain circumstances in the book, the approach didn’t jive with me (a man).

As a final note, I just think providing fake conversations is never good. They come off as naive or too simplistic. Many times I thought, “am I listening to a required training from work?” I would have enjoyed far more a comprehensive analysis on each type of person and why they behave the way they do, and how to deal with it.

27 people found this helpful

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A pretty good book

The narration is well done and the lessons are good.
The staged dialogues are too easy to solve the problem though. The author assumes everyone works in the others best interest. Would have been good to hear how to deal with a manipulator or narcissist

8 people found this helpful

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Repetitive

Struggled to finish. Could have been done in 2 chapters if it didnt repeat itself so much. helpful tips on effective communication and conflict resolution but no need to repeat each step more than 2x.

3 people found this helpful

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Horrible!

Was this written for 1st graders?
She is not offering any enlightenment to anyone who has a 11th grade education.

2 people found this helpful

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not what I expected

for a business perspective not a personal interaction situations like I thought could be great if your looking to improve working relationships

2 people found this helpful

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Helping resource

This is a helpful book. The only thing I didn't like was it took too long to get to the Powerpoints. Sometimes I didn't even know what she meant.

1 person found this helpful

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please do not get it. worst .

Please do not get it. still do not know any phrases..Do not get please

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Don’t do it

While some of the premises were valid it was super tough to listen to. I didn’t make it halfway through. The reader sounded like she was a second grade teacher reading to her class.

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Worst book ever in Audible.

A first grader could have been the author! I want my Credit back! Audible requires 15 words for a Review.

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  • Mancini36
  • 04-11-22

takes far too long to make point

written for dummies with no experience, really tried to get into this, gave up, awful