• The Cult of the Customer

  • Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
  • By: Shep Hyken
  • Narrated by: Timothy Andrés Pabon
  • Length: 6 hrs and 14 mins
  • 4.7 out of 5 stars (13 ratings)

1 title per month from Audible’s entire catalog of best sellers, and new releases.
Access a growing selection of included Audible Originals, audiobooks and podcasts.
You will get an email reminder before your trial ends.
Your Premium Plus plan is $14.95 a month after 30 day trial. Cancel anytime.
Buy for $17.49

Buy for $17.49

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget.

Author Shep Hyken has spent 25 years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken describes how to design a strategy that leads both customers and employees through five distinct cultural phases-from "uncertainty" to "amazement". By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a "Cult of the Customer" - and teaches how you can do it, too.

Hyken's message is both powerful and timely: The happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.

©2009 Shep Hyken (P)2018 Gildan Media

What listeners say about The Cult of the Customer

Average Customer Ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    11
  • 4 Stars
    0
  • 3 Stars
    2
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 5 out of 5 stars
  • 5 Stars
    10
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 5 out of 5 stars
  • 5 Stars
    10
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.