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Publisher's Summary

The only secret you need to grow your business now: Elevate your customer experience. This audiobook can show you how!

Are you looking for a how-to guide on building loyalty, generating word-of-mouth, and keeping customers coming back? Then keep reading!

We’ve all heard the phrase "the customer is always right".

But do we truly understand what that means? The customer is the heart and lifeblood of every business, if they’re not happy, they won’t come back. If they don’t come back, they don’t spend money. This vicious cycle can end a business, so don’t get caught up in this vortex of doom.

Instead, focus on: 

  • Increasing your value in the eye of customers
  • The do’s and don’ts of a positive customer experience
  • Building loyalty, generating word-of-mouth, and making customers happy so they come back
  • Crafting a perfect customer experience
  • And the steps you need to take next

It’s no secret; customers have more options than ever before: In a world where everything is at our fingertips, it’s more important than ever to make them a top priority.

So if your sales are lackluster, if you’re struggling to bring people back to your business, maybe you need to examine the customer experience you’re providing. With concepts, statistics, and real-world examples, this audiobook rises above all others like it - listen to the best, be the best, and grow your business from the ground up; starting with the customer.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2021 E. M. P. Kailie (P)2021 E. M. P. Kailie

What listeners say about The Customer's Eye: How to Build Loyalty, Generate Word-of-Mouth and Keep Customers Coming Back

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A real eye opener

before listening to this book I had no idea just how much detail goes into customer care and the positive affect that it can have on your business but now I most definitely do. I knew that building relationships is valuable in business but this book has shown me tons of way I can make those connections the right way. The writer helped me see everything from the customers point of view and for that I am very grateful.

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Thoughtful

This book is ideal for business owners who want to enhance their customer service so they can make more impact and have them stick with them for a long time. It is jam-packed with helpful information and pointers on how to keep consumers. The author discussed all aspects of customer happiness and how to improve it in businesses and for all types of services. Unique techniques to enhance the customer experience in a wide range of businesses and case studies of bad customer experiences with prominent brands are covered. He also talked about the principles of user interface (UI) and user experience (UX) are given particular emphasis (UX). Overall, the book offers practical, data-driven, and analytical guidance that can be applied to various businesses.

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The Customer Is Always Right!.

Let's face it, without customers, we have no business. This very well authored and narrated audiobook cuts through the chase when it comes to acquiring customers, creating a good healthy culture and getting customers to keep doing business with you.

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Grow business strategy and customers movement!!!

This is super important to read for anyone to increase their business strategy and customers movement. you can know how to treat your customers and employees and how to build great culture and relationship on your team and with clients and vendors. I got so much out of this book. Thank you Author "E. M. P. Kailie" and Narrator "Jim Rising" for giving this book

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Simple solutions with examples

If you want to know secret method to grow your business so listen this book. You get many Idea in this book. This book offers simple solutions with examples that if you follow you will increase your customer managing idea and changing through to sales and recruits. I will highly recommend...

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Customer Experience Scales Startups

This is a great audio for guide on building loyalty, generating word-of-mouth, and keeping customers coming back and Increasing your value in the eye of customers. I will suggest to take this book. It’s the uncommon common sense and Joey distills it so clearly. I am excited to go through the book again, engage my team and use the tools that Joey has shared.

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Increase your value in the eye of customers

This Audible is perfect for you if you want to increase your concepts, statistics, and real-world, this audiobook rises above all others like it - listen to the best, be the best, and grow your business from the ground up; starting with the customer.

  • Overall
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Making Customers The Top Priority

A well written guide to taking your team to top levels in customer service. I really appreciate it

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Also True This Information

"We truly understand what that means? The customer is the heart and lifeblood of every business, if they’re not happy, they won’t come back. If they don’t come back, they don’t spend money. This vicious cycle can end a business, so don’t get caught up in this vortex of doom.

Instead, focus on:

Increasing your value in the eye of customers
The do’s and don’ts of a positive customer experience
Building loyalty, generating word-of-mouth, and making customers happy so they come back
Crafting a perfect customer experience
And the steps you need to take next"

So If want to increase your knowledge about this topics. I'll must recommend you to listen this book. I got a great help from this book. Hope It will be very helpful for you. Thanks author " E. M. P. Kailie" for for giving such a book

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Excellent advise for customer relations

I love this book and I think it has a great amount of advice for people who deal with customers or our head of people that you do services for. A ton of great information for customer service that I use in my job. I also recommend buying the book,

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  • Helen J. Cato
  • 11-21-21

great book and lots of useful info

An in depth guide about how all businesses should treat their customers! If you are looking for ideas and examples of ways to create a customer experience that is above and beyond, Well done! Highly recommend

3 people found this helpful

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  • Mary M McFadden
  • 11-17-21

Develop your skill.

If you want to develop your skill with sales are lackluster, struggling to bring people back to your business then I remind you have must listen this audio. I will highly recommend for this book.

3 people found this helpful

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  • Charlotte T Smith
  • 11-17-21

GREAT BOOK

People think how will be starting business and keep customers. Whatever your goal, this audiobook will guide you step by step in building a successful personal business.

3 people found this helpful

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  • Ella J Preston
  • 11-24-21

Excellent, very useful and enjoyable

Lots of very good insights backed with good data, research and anecdotes. Very easy to read and has found my desire to implement new strategies to drive customers in the door. Highly recommended!

2 people found this helpful

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  • Bruce C. Parker
  • 11-23-21

Thanks to the author for publishing this book!!

Thanks author for publishing this book and sharing with us all. I was sad that I had not have this book in the past. If I have this book in the past all my problem will gone away by the help of this book. But I'm glad now that I at last found the book I always wanted. The audio-book is exceptionally and incredibly straightforward.

2 people found this helpful

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  • Anonymous User
  • 01-17-22

Very Helpful!

This book is perfect for people who want to develop their customer service skills and build loyalty from customers. I in fact enjoyed this and really impressed on the strategies and wisdom this book has. The author researched, knows the best for their customer. Great narration, clear and really smooth to listen to.

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  • Douglas B
  • 01-14-22

Find out WHY the customer is right!

This book is a fantastic resource for any businessperson, as it puts them in the shoes of their most important insight: Their prospective customer. Find out what people really want from the businesses they endorse and use that to build the best business you can. Tips for both novices and experts can be found in abundance, making this book a must-have for everyone seeking to start their own business. Highly recommended!