• The Experience Maker

  • How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
  • By: Dan Gingiss
  • Narrated by: Dan Gingiss
  • Length: 5 hrs and 33 mins
  • 4.6 out of 5 stars (28 ratings)

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The Experience Maker

By: Dan Gingiss
Narrated by: Dan Gingiss
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Publisher's Summary

Competition is tougher than ever these days, and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving?

The answer is customer experience, and the best part about customer experience is that it's delivered by human beings who are unique to a company. The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers. In The Experience Maker, Dan Gingiss teaches that creating a remarkable experience for customers will ensure they become a company’s best marketers and salespeople. By learning from the successes of other companies and applying the proprietary WISER method (Witty, Immersive, Shareable, Extraordinary, Responsive), managers and executives learn to create remarkable experiences that their customers will want to talk about with friends, family, and social media followers.

©2021 Dan Gingiss (P)2021 Morgan James Publishing

What listeners say about The Experience Maker

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Priceless!

This book continuously brought new ideas that I had not ever thought about. Even ideas that the book wasn’t talking about but because it forces a though process that you may have not concerned before it opens your mind to a lot of ideas to make your Business shine over the competition in the customer experience world.

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An Essential Tool Needed to Transform your Interactions into an Experience

As a growing business looking to scale our experience this is the perfect resource. Dan put on paper and in my ear the tools that I and my employees need to provide an experience and not just an interaction.

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Perfect timing as I launch my Airbnb

Loved it! As I prepare to launch my Airbnb this book came at a perfect time. I gained lots of insight in presenting an amazing experience for my quests and learned more of how I'll run customer service. Thanks Dan!

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  • Sue Stimpson
  • 06-17-22

Well written with lots of positive examples

I started listening to this book when I was having a poor customer experience with one company, so it was interesting & reassuring to hear great examples of companies nailing the customer experience. I felt relieved that the art of delivering a great customer experience isn't dead, and there were many points in the book I found myself nodding along in agreement.

Also great to have a book narrated by the author too.

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  • Mariana B. Ionascu
  • 11-12-21

Amazing

Loved it!Very easy to understand the customers needs.This book is awesome , trust me.Everyone must listen.

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  • Mert Cantimur
  • 10-25-21

Nothing special

Same old things said here. If you have time go for it but there are better books out there packed with actionable steps for sure