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Publisher's Summary

A must-listen for anyone that cares for (and about) patients, this audiobook describes the rules to building a successful practice that have fundamentally changed. While caregivers have maintained our vigilant focus on delivering high-quality care, the world around us has transformed. The sea change of convenience and immediacy that has overtaken our lives has also led to a tremendous gap between what professionals and patients believe to be quality care. This has propagated the tragic environment where almost everyone hates going to the dentist. In The Patient First Manifesto, Dr. Bryan Laskin explains the counterintuitive reasons why patients still complain in our offices everyday, and why patients drive doctors crazy (or at least drive them to drink too often).

The Patient First Manifesto presents a new vision for the dental experience that identifies the root cause of patient complaints in our offices and how to turn those complaints into your best source of referrals. The vulnerabilities that cause patients to switch offices after years of loyal business and how to benefit from this trend are exposed, along with how to use the "coffee pot" strategy to pay for any piece of technology you can imagine. You'll learn easy but powerful ways to grow your practice through improving care, reducing stress, and making more money. 

The secret keys to growing in today's rapidly changing environment that has eluded doctors and team members alike - until now.

©2021 Dr. Bryan Laskin (P)2021 Dr. Bryan Laskin

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