• World's Best Bank

  • A Strategic Guide to Digital Transformation ( Execution Box Set, Book 1)
  • By: Robin Speculand
  • Narrated by: Troy W Hudson, Robin Speculand
  • Length: 4 hrs and 55 mins
  • 4.5 out of 5 stars (2 ratings)

1 title per month from Audible’s entire catalog of best sellers, and new releases.
Access a growing selection of included Audible Originals, audiobooks and podcasts.
You will get an email reminder before your trial ends.
Your Premium Plus plan is $14.95 a month after 30 day trial. Cancel anytime.
Buy for $14.95

Buy for $14.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's Summary

Discover how to transform from a traditional to a digitally driven organization based on DBS Bank, which has been recognized by Harvard as one of the top 10 digital transformations of the last decade and as the world's best bank by the most prestigious banking awards.

World’s Best Bank provides you with a strategic guide to leveraging digitalization and create better experiences for your customers. It’s based on unique and exclusive interviews of DBS C-suite conducted in person by the author.

In this inspirational journey of the weaving of customer insights, business needs, and technology opportunities, you will discover hard-won insights, proven practices, provocative questions, and relevant anecdotes you can apply in guiding your own digital journey.

World’s Best Bank describes how DBS, under the stewardship of CEO Piyush Gupta, adopted three strategic waves over 11 years. This journey reveals how the bank leveraged new technologies, became customer-obsessed, and transformed its company culture.

You will discover:

  • How the bank’s digital purpose aligned and inspired every employee
  • Why customer journey mapping is at the core of everything DBS does
  • How the technology architecture transformed with DevOps, Agile, and Gandalf
  • How the bank adopted a data-driven culture
  • How digital operating principles created a learning organization and transformed the bank
  • How nurturing digital customers brought in twice the income
  • How ecosystems were designed - even enabling customers to buy cars on the bank’s website
©2021 Singapore (P)2021 Robin Speculand

What listeners say about World's Best Bank

Average Customer Ratings
Overall
  • 4.5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 5 out of 5 stars
  • 5 Stars
    2
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 4.5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

No Reviews are Available
Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Antbowena
  • Antbowena
  • 06-18-22

Amazing bank transformation story

Such an inspiring story to hear how a large bank could completely transform themselves in such a short duration. Must read for anyone who works in the banking industry.