Showing results by author "James I. Merlino" in All Categories
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Health Care’s Service Fanatics (Harvard Business Review)
- By: James I. Merlino, Ananth Raman
- Narrated by: Todd Mundt
- Length: 31 mins
- Unabridged
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Overall5 out of 5 stars 18
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Performance5 out of 5 stars 15
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Story5 out of 5 stars 16
James I. Merlino, a colorectal surgeon and the chief experience officer at Cleveland Clinic, and Ananth Raman, the UPS Foundation Professor of Business Logistics at Harvard Business School, write about how the Cleveland Clinic’s transformation to a truly patient-centered hospital holds lessons for any organization looking to compete on service excellence.
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Health Care’s Service Fanatics (Harvard Business Review)
- Narrated by: Todd Mundt
- Length: 31 mins
- Release date: 05-10-13
- Language: English
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